Out the door the same day.

Processing time

Orders placed before 2pm ET Monday to Friday ship the same business day. Orders after that, or on weekends and US holidays, ship the next business day.

During launches and major sale periods processing can take up to two business days. We’ll say so on the site when that’s the case.

Delivery estimates

Once dispatched, typical transit times are:

• US standard: 2–5 business days.
• US expedited: 1–2 business days.
• Canada: 5–10 business days.
• International: 7–21 business days depending on destination and customs.

Shipping rates

Flat-rate standard shipping is calculated at checkout based on destination. Orders over $100 ship free within the US — the cart shows how close you are to qualifying.

Expedited options and their exact cost appear at checkout before payment.

Tracking

You’ll get a shipping confirmation with a tracking link as soon as the label is scanned. Tracking can take up to 24 hours to show movement. If it hasn’t updated in five business days, email hello@chuggo.com and we’ll open a trace.

Addresses

Please double-check your address at checkout. We can change it only before dispatch — email us immediately. Parcels returned to us due to an incorrect address can be reshipped once you cover the new postage.

Customs, duties and taxes

International orders may attract import duties and taxes set by your country. These are the recipient’s responsibility and are not included in our shipping charge. Refused parcels are refunded minus the outbound shipping cost.

Lost or damaged in transit

If a parcel is confirmed lost by the carrier, or arrives damaged, send us a photo or the tracking reference within 14 days of the last scan and we’ll ship a replacement or refund you — your choice.

Bulk and wholesale

Orders of 25+ units, including laser-etched runs, ship on their own schedule and are quoted individually. Contact trade@chuggo.com for lead times.