Your data, handled plainly.

Who we are

CHUGGO is operated by Claytano Corporation. This policy explains how we handle personal information when you visit our store, place an order or contact us. Questions go to hello@chuggo.com.

What we collect

Depending on how you use the store, we may collect:

• Order details: name, email, phone, shipping and billing address, items purchased.
• Payment information: processed by our payment providers. We never see or store full card numbers.
• Account and marketing data: email address if you subscribe, plus your preferences.
• Device and usage data: IP address, browser type, pages viewed and referring site, collected through cookies and similar technologies.
• Support messages: anything you send us through the contact form or by email.

Why we use it

We use personal information to:

• Process, fulfil and deliver your order and send order notifications.
• Provide support, handle returns and honour the happiness guarantee.
• Screen orders for fraud and protect the store.
• Send marketing emails when you’ve opted in — unsubscribe any time from any email.
• Understand which pages and products work, so we can improve them.

Cookies

Essential cookies keep your cart and checkout working. Analytics and advertising cookies help us measure performance and reach the right people. You can block or delete cookies in your browser; essential cookies are required for checkout to function.

Who we share it with

We share data only with the service providers needed to run the store — our ecommerce platform, payment processors, shipping carriers, email provider and analytics tools — each bound to use it only on our instructions.

We may also disclose information where required by law or to protect our rights. We do not sell your personal information.

Retention

Order records are kept as long as needed for accounting, tax and warranty obligations. Marketing data is kept until you unsubscribe or ask us to delete it.

Your rights

Depending on where you live, you may have the right to access, correct, port or delete your personal information, object to certain processing, or withdraw consent. Email hello@chuggo.com and we’ll respond within 30 days. We may need to verify your identity first.

Children

Our store is not directed to children under 16 and we don’t knowingly collect their information. If you believe a child has given us data, contact us and we’ll delete it.

Changes

We’ll update this page when our practices change and revise the date above. Material changes will be announced by email to subscribers.