30 days to change your mind.

The guarantee

Every CHUGGO order is covered by a 30-day happiness guarantee starting the day your parcel is delivered. Use it at the lake, take it in the car, put it through a full weekend — if it isn’t for you, we’ll take it back.

Items should come back in reusable condition with all included parts (holder, lid, swap-top adapter and bottle collar). Normal use marks are fine; we expect these to be used.

How to start a return

Email hello@chuggo.com with your order number and a sentence about what didn’t work. We’ll reply within one business day with a prepaid return label for domestic orders.

• Domestic returns: prepaid label included, no return shipping cost to you.
• International returns: return shipping is the customer’s responsibility.
• Please don’t send anything back before you receive return instructions.

Refunds

Once your return is scanned by the carrier we issue the refund to the original payment method. Banks typically post it within 5–10 business days.

Original shipping charges are refunded on damaged, defective or incorrect orders. On change-of-mind returns, original shipping is not refunded.

Exchanges

Want a different colour or a larger multi-pack instead? Say so in your email and we’ll ship the replacement as soon as the return is scanned, so you’re not waiting twice.

Damaged, defective or wrong item

Send a photo within 14 days of delivery and we’ll ship a replacement immediately at no cost — no return required in most cases. Manufacturing defects in the vacuum seal or powder coat are covered for 12 months from purchase.

Non-returnable items

The following can’t be returned:

• Gift cards and promotional free items.
• Custom laser-etched or co-branded bulk orders (25+ units), unless defective.
• Items returned more than 30 days after delivery.

Late or missing refunds

Check with your bank or card issuer first — posting times vary. If it’s been more than 10 business days since we confirmed your refund, email hello@chuggo.com and we’ll chase it with you.